At Pathfinder Investigations, we take customer feedback very seriously. Since 2015, we have had 61 reviews with just one 4 star rating and all the others have been 5 stars. Less than 5% of businesses qualify for the Service Award, so we feel very blessed to receive it. Word Of Mouth Online is all about helping consumers find great businesses AND helping great businesses get the recognition they deserve. To receive a WOMO Service Award, the criteria includes:
- A minimum number of 4 or 5 star reviews entered during the year from WOMO members
- More than 90% of the reviews being positive
- The absence of any unscrupulous activity associated with the business account
These are the only business awards in Australia to be entirely based on customer feedback. Businesses cannot buy these awards – they must be earned via positive reviews from real customers. If you see the WOMO Service Award stickers or logos around, you can be sure that you’re dealing with a business that’s in the habit of providing great service.